FAQs/Terms and Conditions/Returns
What kind of fabrics we use?
The fabric we use is handpicked by Alexandra and her team, we look for unique and interesting pieces like: Hôtel Parisian embroidered silk, handmade cross stich, antique cotton lace, appliqué, embroidered tablecloth from the 30ties, one of a kind upholstery fabric, velour de Geneve and colorful cotton sheets. Quality and authenticity is very important to us; Some of the fabrics are imperfect, it is part of their journey and their unique story and charm. Leftover fabrics are used to make accessories, every pieces of fabric is keep in our fabric library.
Work or Internships?
We always like to welcome motivated talented people that understand the concept of the brand and the craft and the story behind it. We hire talented freelance seamstresses with good craftsmanship. If you are interested you can send us your portfolio and motivation letter: contact@hotelvetements.com or hotelvetements@gmail.com
How long does it take to process my order?
Since our pieces are made to order or custom made purchase, we ship within 10 business days. If you need it before, please send us an email at: contact@hotelvetements.com.We will do our best to sew it, so you receive it in time.
How can I track my order?
Once your order has been placed, we will send a confirmation email and follow up with a shipping notification and tracking number for your order. If you live outside Europe it might take some time before it gets displayed to your local postal service.
Shipping
All domestic orders are shipped through Postnord and Dao secure tracking number. All International orders are shipped by USPS or Postnord secure tracking number.
If for any reason a package is returned to our facility due to (incorrect address/unclaimed/etc.) the shipping fee will have to be paid again in order to get the package sent out again. Please note with international orders your purchase may be subject to customs fees you will need to pay upon receiving your order. We are not responsible for any fees or taxes with any purchase. Once the item has left our facility, it is in the hands of USPS/Dao/Postnord and all following action will need to be taken with USPS/Dao/Postnord.
Returns Policy
If you have received the correct order and are unsatisfied with the fit of the item, we’re more then happy to help you with this request within 14 days of receiving it. Items must be unworn, unwashed, and undamaged, with tags still attached.
To return an item, please email to: contact@hotelvetements.com and include:
1.Your order number, receipt, and/or proof of purchase
2.Name on the order
3.Email address on the order
4.Your request
Once we receive the item, you will be given a store credit with the same price as the returned item. Store credits are valid for three years from the date they were issued. Exchanges can be accommodated on a case by case basis. If you wish to exchange for a different size or item, please include this information in your email and we will do our best to help you with your request based on availability. Our pieces are made to order and handmade when the order is placed, therefor we do not refund the amount. We do return for another item or a digital giftcard. If your orders include any customized design or sizing the order is nonreturnable. All original packaging, price labels etc. shall be returned with the product.
Do you have a size guide?
We have a size table below to serve as an overall guide, specifically for tops.
Please be aware that this is a general size chart. For more specific sizes or a special request please get in touch via contact@hotelvetements.com
|
Size
|
Chest
|
Shoulder to shoulder
|
Sleeve length
|
|
XS/S
|
51cm
|
40cm
|
60cm
|
|
S/M
|
53cm
|
41cm
|
60cm
|
|
M
|
56cm
|
43cm
|
60cm
|
|
L
|
59cm
|
46cm
|
60cm
|
How do I get notified of the latest arrivals?
You can create your own personal account here and be notified when new products are available on our website.