FAQs/Terms and Conditions/Returns

 

What kind of fabrics we use?


The fabric we use is handpicked by Alexandra and her team, we look for unique and interesting pieces like: Hôtel Parisian embroidered silk, handmade cross stich, antique cotton lace, appliqué, embroidered tablecloth from the 30ties, one of a kind upholstery fabric, velour de Geneve and colorful cotton sheets. Quality and authenticity is very important to us; Some of the fabrics are imperfect, it is part of their journey and their unique story and charm. Leftover fabrics are used to make accessories, every pieces of fabric is keep in our fabric library.

 

Internships?


We always like to welcome motivated talented new interns that understand the concept of the brand and the craft and the story behind it. You can send us your portfolio and motivation letter: contact@hotelvetements.com or hotelvetements@gmail.com

 

How long does it take to process my order?

We ship within a week after purchase unless it is custom made.

 

How can I track my order?


Once your order has been placed, we will send a confirmation email and follow up with a shipping notification and tracking number for your order. If you live outside Europe it might take some time before it gets displayed to your local postal service.

 

 

Shipping

All domestic orders are shipped through Postnord and Dao secure tracking number. All International orders are shipped by USPS or Postnord secure tracking number.

If for any reason a package is returned to our facility due to (incorrect address/unclaimed/etc.) the shipping fee will have to be paid again in order to get the package sent out again. Please note with international orders your purchase may be subject to customs fees you will need to pay upon receiving your order. We are not responsible for any fees or taxes with any purchase. Once the item has left our facility, it is in the hands of USPS/Dao/Postnord and all following action will need to be taken with USPS/Dao/Postnord.

Returns Policy

If you have received the correct order and are unsatisfied with the fit of the item, we’re more then happy to help you with this request within 14 days of receiving it. Items must be unworn, unwashed, and undamaged, with tags still attached.

To return an item, please email to: contact@hotelvetements.com and include:

1.Your order number, receipt, and/or proof of purchase

2.Name on the order

3.Email address on the order

4.Your request

Once we receive the item, you will be given a store credit with the same price as the returned item. Store credits are valid for three years from the date they were issued. Exchanges can be accommodated on a case by case basis. If you wish to exchange for a different size or item, please include this information in your email and we will do our best to help you with your request based on availability.


 

 

Do you have a size guide?

We have a size table below to serve as an overall guide, specifically for tops.

Please be aware that this is a general size chart. For more specific sizes or a special request please get in touch via contact@hotelvetements.com

 
 Size
Chest
Shoulder to shoulder
Sleeve length
XS/S
51cm
40cm
60cm
S/M 
53cm
41cm
60cm
M
56cm
43cm
60cm
L
59cm
46cm
60cm


How do I get notified of the latest arrivals?

You can create your own personal account here and be notified when new products are available on our website.