Policies



DISCLAIMER

At Hôtel Vetements we make clothes that tell the unique stories of beautiful antique fabrics and materials. This means that some pieces might carry some tear and wear. This is all part of the story that you bring forward when wearing our clothes. 

 

DELIVERY POLICY 

We do our absolute best to deliver your order as quickly as possible. Since our pieces are made to order or custom made purchase, we ship within 10-12 business days. If you need it before, please send us an email at: contact@hotelvetements.com.
We will do our best to sew it, so you receive it in time.

Delivery may take longer due to regular customs, please kindly understand the possible delay and patiently wait some time. Before placing your order, you will be informed of the delivery details and fees, and after approving your order, you will receive a confirmation email. The standard delivery fee for addresses in Europe is 15 euros and for Denmark 6 euros. For orders outside of Europe we charge a standard delivery fee of 25 euros.

 

 

 

SHIPPING

All items are shipped through USPS/Dao/Postnord secure traceable priority mail. International orders are also shipped with USPS/Postnord's secure traceable mail with tracking number. 

PAYMENTS

Payment methods available on hotelvetments.com are the following:

 

VISA, MASTERCARD, AMERICAN EXPRESS, MAESTRO, SHOP PAY, APPLE PAY, GOOGLE PAY, MOBILEPAY, KLARNA
KLARNA'S PRIVACY POLICY
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.”

HEAD QUARTERS

Puggaardsgade 7, kld 

1573 København V

Denmark

CVR: DK38764535